These General Terms and Conditions, together with the specific terms and conditions of the booking, govern the terms and conditions of your booking. The booking is subject to the laws of the country of the establishment and local legislation, and consumer rights depending on your place of residence.

Personal data protection: the execution of the booking involves the processing of personal data by the booking operator and the establishment. For data protection rights and detailed information, please refer to the «privacy policy» section. Booking operator: Dreamings Mountain SL, Palencia Commercial Registry Section 8, Page P-8853, 1st Entry, IRUS 100043648699, Year of registration 2024. Tax ID Number B75537902.

Address and contact details: please refer to the contact section of the website.

Minimum age for making a reservation: 18 years old.
Minors under the age of 18 must stay at the Hotel accompanied by their parents, guardians or adults duly authorised by them. Hotel staff may request relevant documentation identifying the adults as their parents/guardians or authorised persons. All of the above is without prejudice to the establishment of a different minimum age in accordance with local legislation.

Payment method: As indicated in the booking process, payment by Visa/Mastercard is accepted. This may be used to verify the validity of your card details, for bank pre-authorisation, or for advance payment (full or partial) depending on the terms of your booking.

Prices: the prices shown include VAT. Tourist taxes (if applicable) are not included in the price and will be specified separately in the specific conditions of your booking.

Shipping costs: not applicable.

Customer service department: you can contact the establishment’s reception; see the contact section on the website.

Cancellation policy: the cancellation policy is indicated when making the booking in the specific conditions. In the case of non-refundable bookings, if you cancel or do not show up, the payment will not be refunded. If no cancellation policy is established in the booking conditions, the provisions of current legislation will apply. Once you have checked in, cancellation will be subject to the establishment’s policy.

Right of withdrawal: in accordance with consumer regulations, the right of withdrawal does not apply.

Online dispute resolution: we inform you of the existence of online out-of-court dispute resolution platforms, help in locating a platform and additional information on the European Commission’s website available at: https://consumer-redress.ec.europa.eu/ and through which consumers may submit their complaints.